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How
Long Can I Keep the Bouncy Castle?
What happens if it
rains on the day of hire?
Should I check the
site and access to it?
How much room does a
bouncy castle require?
Can your castles go
indoors?
Are there any age
limits?
How much does the
castle cost to run?
Can we collect the
castle?
Are your castles
clean?
Do you provide
instructions?
What are your
payment terms?
How soon can I book
a castle?
Do you deliver?
Does BumpyBumpy require a deposit?
How do I book?
Why do you only have a mobile number
Does BumpyBumpy have insurance?
Can I Cancel the
Hire?
What if the weather
is bad?
Are you a member of
any recognised organisations?
How
Long Can I Keep the Bouncy Castle?
We try to deliver between 9am and 12noon and start picking up from between
5pm - 8pm, although arrangements can be made for longer or shorter periods of
hire.
Sorry but we no longer do overnight hires.
What happens if it
rains on the day of hire?
All of our castles come complete with shower covers but these are not
sufficient for heavier rain. The bouncy castle is not to be used if it
gets too wet, as it becomes very dangerous. If it is likely to rain on
the day of hire then you can cancel anytime up to 1 hour before delivery
without incurring a charge.
Should I check the
site and access to it?
Yes, please make sure we have plenty of access room. We need at least a
3 feet wide hall or passageway to move the bouncy castle into position.
Please ensure that the site for the bouncy castle is clear and flat and
that any overhanging trees, bushes etc are pruned back so as not to
damage the castle. The site must be clear of sharp objects such as rocks
and debris, large stones and animal waste. We do not erect our castles on
hard surfaces, such as concrete, for safety reasons. The ideal surface
would be grass. If we feel that the site is unsuitable we will not leave
the bouncy castle.
How much room does a
bouncy castle require?
This depends on the inflatable you have hired but, as a rule, they
require at least 6 feet on the side where the blower is located, 3 feet
on the other 2 sides and 6 feet on the front for access to the castle.
At least 8 feet all around would be the ideal.
Can your castles go
indoors?
Yes, our inflatables can go indoors. However, you must check the height
of the inflatable that you want to hire is below the venue's ceiling
height.
Are there any age
limits?
Yes, our insurers will not allow anybody over the age of 11 on any of
our bouncy castles, which means that they are designed and built with
that age limit in mind. So please do not allow anyone over the age of
eleven (11) years of age on the bouncy castle, as it can cause damage
to the unit and that person would be uninsured. You (the hirer) then
becomes liable if in the case of injury to any person or damage to the
castle.
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How much does the
castle cost to run?
Each of our castles are inflated by an electric blower. (RCD adaptors are
included for your safety). An average bouncy castle blower costs
approximately 50p - £1 per day to run. We will need access to a
standard three pin power point within 25 metres of the site, extension
lead provided.
Can we collect the
castle?
No, unfortunately our insurance cover does not allow you to collect and
erect any of our bouncy castles.
Are your castles
clean?
Yes, we maintain our castles to a very high standard. They are inspected
and cleaned after every hire.
Do you provide
instructions?
Our Terms and Conditions of Hire act as instructions for the safe use of
our bouncy castles.
What are your
payment terms?
Our terms of payment are cash on delivery. We do not
have the facility to accept payment by credit card.
How soon can I book
a castle?
The sooner the better! Our bouncy castles are available for hire
throughout the year. We can get very busy, particularly in the summer,
so it is always best to book early in order to avoid disappointment. We
will send you confirmation of your booking by email or post and we will
phone you a day or so before the day of hire to discuss your exact
delivery requirements.
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Do you deliver?
Yes, we provide a free delivery, set-up and collection service within
our map area. We will deliver outside this area but
there may be a small charge for this. Please ask for details before
booking.
Does BumpyBumpy require a deposit?
No, we don't require a deposit from you but you may pay one if it is
helpful to you or your organization to have formal paperwork confirming
the booking. In this instance, you can pay a 10% deposit, please contact
us for more details. Deposits will
be repaid should you cancel before the hire date.
How do I book?
You can book by calling us on 07972 307 484. Alternatively, you can
e-mail us by filling out the details on the booking
page or via the contact
page for general enquires.
We respond to all e-mails within 24 Hours, if urgent it is best to call.
Why
do you only have a mobile number
This is to contact us only as we can 99% of the time answer the
mobile as we will be out and about doing deliveries.
When you book we will send you confirmation either by post or E-mail
this will contain a landline number for you to contact us on.
Does BumpyBumpy have insurance?
Yes, we have public liability insurance for your protection and peace of
mind. This covers accident and injuries caused by our equipment failing
or incorrect or unsafe installation. As the hirer, you are responsible
for ensuring adult supervision of the inflatable at all times. Beware of
companies that don't have insurance, you should ask to see a copy of the
policy. We ask you to read and sign our Terms and Conditions of Hire
before we release the bouncy castle into your care. Please take the
content seriously. Most of it is common sense.
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Can I Cancel the
Hire?
YES you can, we will not charge you for a cancellation, unless we have
already turned up then 50% hire charge will be payable.
Please call 07972 307 484 as soon as possible.
(DO NOT E-MAIL)
What if the weather
is bad?
In these situations we reserve the right to cancel the hire due to
Health & Safety reasons.
If we have already arrived and set up the Bouncy Castle, then full
payment is still required regardless of the weather during your hire
term.
Please check the weather HERE
Exception to this rule is indoor hire.
Are you a member of
any recognised organisations?
Yes, we are members of the BIHA (British Inflatable Hirers Association).
The BIHA promotes good practice, safety etc. For further information you
can log on to their website at www.biha.org.uk
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